The Raven Spa

Run, don't walk to Raven Spa. I've been twice and both experiences have been wonderful - first time for a facial and second for a massage. The atmosphere, quality of care given and customer service are all unmatched. This is a beautiful, peaceful space with fantastic energy. Could not recommend more. Will be making sure I go every time I'm in LA in future.

Milk gave me a wonderful facial! There were a number of great treatments all rolled into the appointment, and I appreciated her telling me every step of what she was doing. Reception provided friendly and very attentive service. Showed up to an event later that day and was getting remarks left and right (unprompted!) how great I looked!

This was the most authentic traditional Thai massage I have ever experienced outside of Thailand itself! Nana was such a great therapist and healer. I highly recommend having the 90 mins massage with her, it was truly amazing and brought tears to my eyes at the end (in a good way) as I could feel how much tension had been released thanks to Nana's massage techniques. The front desk was very inviting. Christine, the spa manager together with Stephanie, the esthetician on staff greeted me upon arrival and made me feel right at home! I loved the set up of the place and it fondly reminded of my time traveling through Thailand. I will definitely be back and I am so happy to have found this beautiful gem in LA, big thanks to you all at Raven Spa, I can't wait to visit again in a couple of weeks!

I want to start out by saying everyone should be paid a living wage and I know it's costly to run a business and that my issue is not with the price of the massage. However, the pricetag of these services is not commensurate with the quality. To start off, the woman at the front desk was so incredibly rude that I was shocked. Nothing she asked or said was particularly egregious but the way she talks to you makes you feel like you are absolutely ruining her day. This was my first time at the spa and she chastised me several times. It was almost like I was in trouble as soon as I arrived. I got there several minutes early and she seemed very stressed about starting the massage on time which in turn stressed me out. She also expressed irritation with me for not specifying I wanted a pregnancy massage despite there being no option to request that online, and despite me leaving one voicemail and another missed call, neither of which was ever returned. When I tried to.get a cup of water I had trouble because all the cups were stuck together. She demanded I take all the cups I touch—a fair request!—but the way she said it was so curt and felt like she was talking to a child. She said "we're still in covid times," which, why aren't you wearing a mask then, and two, covid isn't spread my touch, and third, maybe fix your cups before you set them out so people can actually use them and they're not all stuck together? Everyone has bad days, but she was short with me when I arrived for my massage and an hour later when I left. None of her requests or irritations were unreasonable but this woman does not know how to talk to customers. She is condescending and rude and has higher expectations for her customers than for her own business. The massage itself was fine, nothing special, but the initial face that greeted me put such a sour taste in my mouth that I will not be back. I will not be back.